Here you will find detailed information about every aspect of our software and services. Most probably the information you are looking for is below; if not, please contact us .

1. About Affiliate Programs

2. About the features of our software and services

3. About hosting and the affiliate program website

4. About the details of our software




1. About Affiliate Programs

1.1 What is an affiliate program?

An affiliate program is an easy and affordable way to increase traffic to your website, which translates into increased sales. Basically the idea is to recruit people who advertise your products on their website in exchange for a commission on the sales they generate. Our system manages partnerships with these online advertisers which will market your website in return for a commission.

Affiliates differ from real distributors in that they are simply advertisers and apart from referring customers they are not involved in the actual process of selling the products.
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1.2 What are the advantages of having an affiliate program?

All mayor online stores nowadays provide some sort of affiliate program. An affiliate program can be the most cost effective way of advertising your website and incresing your sales. Affiliates are preferred over other forms of advertising because of the low cost. Once you are set up affiliates sign up on their own and there is little administration required. You can't afford not to have one.
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1.3 What are the steps towards setting up an affiliate program?

First we need to agree on the details of the program like the default commission and how many tiers it will have. We need to integrate your online store with our affiliate software so it can produce real time reports of your site's sales. You need to make some minor changes in your website so that clicks and sales can be tracked and assigned to the corresponding affiliate.

You will need to customize the welcome email that we send to affiliates and some of the text that will appear in your affiliate program; we will give you default text to save you some time. That's it. Once this is done we will start advertising your program and register with several affiliate program directories at no extra charge.
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1.4 How much does it cost to setup an affiliate program?

Please read the Pricing section of our website for full details.
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1.5 What are adverts?

Adverts let affiliates keep track of individual marketing campaigns. For example an affiliate may pay for advertising in several search engines and also do email marketing. Adverts help him keep track of each effort individually. This is a very powerful tool and is essential to professional Internet advertisers. Our software fully supports adverts.
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1.6 Who must pay affiliates and how often?

The merchant is responsible for issuing checks to the affiliates at least on a monthly basis. You are free to use alternative methods of payment and make special agreements with individual affiliates. If you would like we can arrange to make payments to affiliates, contact us for more information.
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2. About the features of our software and services

2.1 How many entry (landing) pages can I have?

You can have as many entry pages as you need. You can set them up yourself on your website.
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2.2 How many affiliates can I have in my program?

There is no limit to the number of affiliates in your program.
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2.3 Who owns affiliate relationships?

You own your affiliate relationships. We will only contact your affiliates with your permission when necessary and only regarding their membership in you affiliate program.
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2.4 Will your program work if we take orders by phone or fax?

Yes. We can arrange for you to enter off line orders manually if necessary.
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2.5 What services do you provide free of charge?

All new affiliate programs will be registered in several affiliate program directories. We will help you optimize your website to increase rankings in search engines. We will provide free links to your site from several of our partner websites.

We will also invest some of our time and money in advertising your products, this is both to help you increase your sales and also so we can benefit from commissions.
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2.6 Can you help if I don't yet have an online store?

Sure, if you are planning to open an online store we would love to partner with you and provide our affiliate program services. We have a lot of experience in online business and can help you with web page programming and design, we can provide a shopping cart and we can offer you hosting solutions.
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3. About hosting and the affiliate program website

3.1 What is the affiliate program website?

The affiliate program website is a set of webpages hosted on our servers which provides all the functionality of the affiliate program both for affiliates and for program managers.
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3.2 Where is the affiliate software hosted?

The software is hosted in our datacenter. Only small changes are required to your website, you will not need to install additional software.
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3.3 Can I use SSL to protect my affiliate program website?

Yes, we can provide you with SSL support. We won't charge extra for this; but, as with any SSL enabled website, you will need to purchase a certificate. Please contact us to explore the available options and make the necessary arrangements.
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3.4 Can I run the affiliate program in a domain name of my choice?

Yes. You can use your own domain name, which is excellent for branding purposes. For example if your domain is www.mystore.com then you can have your affiliate program at affiliates.mystore.com . Some companies offer this as a separate service and charge you $50/month or more, but we provide this option for free.
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3.5 Where are banners served from?

You must serve the banners from your own server. You should keep your banners small to reduce traffic or pay for a hosting service which does not have a traffic limit. You can also ask your affiliates to copy your banners to their own servers. We can recommend some hosting solutions, please contact us for more information.
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3.6 Can I use Flash banners?

Yes, you can use any type of banner you like.
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4. About the details of our software

4.1 Where can I see a sample of your reports and administration pages?

We have an example affiliate program where you can take a look of how your affiliate program might look like. You can access both the affiliates area and the administration area here.
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4.2 Can your software manage pay-per-click and pay-per-lead programs?

Currently our software can only manage commissions based on sale percentages. You set a default commission percentage and can change it for each affiliate. We are currently working on the next version of the software which will allow paying per click, per lead and a flat rate per sale. The new version, as all upgrades, will be absolutely free for all customers.
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4.3 Will the software improve in the future?

We are constantly making improvements to the software, both from our clients suggestions and from our own ideas. We will keep developing our software to make it more powerful, easier to use, and provide better reports and marketing tools. All improvements made to the software will come at no extra charge for all our customers. You will not be charged for upgrades. If you would like to sponsor a new feature we can charge you a small sponsorship amount and give priority development to your suggested feature.
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4.4 What kind of reports does the software produce?

The reports let the affiliate know the amounts of clicks, new customers, and sales that occur between two given dates. The reports can be view by month, by day, by affiliate and by advert.

On the administrative side, the reports let you know how much you need to pay on commissions to each affiliate and generally let you manage all aspects of your affiliate program. You have access to the same reports the affiliates use. You can see reports of historic payouts and check the personal information entered by each affiliate.
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4.5 How are clicks and sales assigned to each affiliate?

Each affiliate is given a unique affiliate ID. This ID is used in all banners that the affiliate puts in his website. This ID is picked up by our software and is used to track the click and subsequent sales. This is done automatically provided the affiliates follow our simple instructions when placing their banners.

When a person clicks on an affiliate's banner our software sets a "cookie" in that person's computer. This cookie is a special file in the user's browser and allows us to link that person to that particular affiliate for future visits to your site.
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4.6 How is the affiliate software able to report on my store's sales?

Our software must be integrated with your site so it knows about the sales that have been made and can calculate commissions. There are several ways to do this and the best one will be chosen depending on the way your store operates and whether you would like an automated solution or manually feed the information into the program. We will assist and guide you through this decision and let you know exactly what steps you need to take.
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4.7 How are your integration methods better than other offerings?

They are more reliable. One very important thing you need to take into account when considering an affiliate program software is how it will integrate with your online store. We do not recommend you use some of the integration options that are offered with other popular affiliate program software. We believe that most of those options are just easy shortcuts and are no replacements for the real thing. Our integration methods are guaranteed to be 100% reliable; they may be a little more complex but remember we will guide you and assist through the integration process. Given that integration is only done once, it is better to do it well and avoid problems in the future.
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